Skype/Hangouts mute all other sound Windows 10 + Bluetooth headset

Note this tutorial is specifically for Bluetooth headset MDR-XB950BT on Windows 10. Other BT headsets may react differently to the following changes so proceed at your own risk!

A few weeks ago I updated from Windows 7 to Windows 10 and noticed that my bluetooth headset (MDR-XB950BT) could no longer listen to PC sounds while on skype/hangouts calls.

After some more research I noticed that it had nothing to do with which programs I was running, in fact if I opened up the Control Panel > Hardware and Sound > Sound panel and clicked the Recording tab that would also mute background sounds so it seemed that any time the microphone was active sound was muted. After looking through tons of forum threads this is what ended up working for me:

  1. Under Control Panel > Hardware and Sound > Sound > Communications make sure “Do nothing is selected” like so:
  2. Go to Control Panel > Programs > Programs and Features and uninstall WIDCOMM Bluetooth Software (or any other Bluetooth Driver software you had installed). For me I had this exact version:
    WIDCOMM Bluetooth Software. Product Version: Product Language: /0409. Manufacturer:
  3. Restart Computer
  4. Download the latest Broadcomm Bluetooth driver for Windows 10 from here: and install it via the downloaded executable.
  5. Restart Computer.

Now when I’m in the Sound panel and click on Recording there’s slight sound pause but then the sound resumes at a lower quality (grainier) but I can still here PC sounds AND communicate! Hope that helps :)

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